Warranty / Service / Spare parts

Warranty

SARAD GmbH provides a general 24 month warranty for customers in the European Union countries and 12 months for customers outside of the EU. Since SARAD GmbH also distributes the products of other manufacturers; their warranty shall apply to those products. The warranty period begins with the receipt of the goods by the customer. We reserve the right of rectification.

Repair service

We offer a cost effective repair service for our products. We repair your instruments within the warranty period and after. For items which we re-sell only, we will forward your repair request to the manufacturer directly. For the repairs please send your instrument to us:

SARAD GmbH

Wiesbadener Straße 10-20,

01159 Dresden

Please contact us via the contact form on our website before sending in instruments for repair. After the end of warranty, we will charge between 30 and 100 EUR for the initial check and estimate of cost depending on the type of instrument. This fee will be set off against the cost of repair, if you order the repair.

Calibration service

Now we perform calibrations of all measuring instruments by ISO and DKD standard. We calibrate each instrument from our product range, both new devices as well as older instruments. Our service team will be glad to provide you all detailed information.

Recalibration of older instruments

Please send your instrument with mark “For calibration“ to us using the address below:

SARAD GmbH, Wiesbadener Straße 10-20, 01159 Dresden

or ask for cost estimation via fax 0049 351 6580718 or via e-mail: sales@sarad.de.

Spare parts service

Please let us know your details to proceed further with your request:

• Customer name, customer number and postal address

• Phone number for possible querying

• Instrument type with item order number

• Exact description of the required spare part and quantity

Please note that spare parts are generally excluded from the returns.